Made in Klaipėda · Free worldwide shipping
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Made in Klaipėda · Free worldwide shipping
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Refund policy

Returns & Refunds

You can return your purchased item within 30 days of delivery, as long as it is unassembled, unused and in its original packaging. Once an item has been assembled, it can't be returned.

Custom orders (custom sizes and custom cord lengths) are made just for you and can't be returned.

To start a return, email us at sales@mastercraft-shop.com with your order number. Return shipping is paid by the customer. Any other customs charges are also the customer's responsibility. When the item arrives back in our workshop in Klaipėda and we've checked it, we refund the full product price to your original payment method.

Damaged in transit?

Send us a short video of the parcel and the damage within 48 hours of delivery and we'll replace the damaged parts or the item free of charge.

Shipping

Every item is made to order and dispatched within 1–3 working days.

Free delivery with FedEx or TNT to the EU, the UK, the US and Canada, usually within 5 working days.

Import duties are included for the USA and the EU. Customers in Canada, the UK, Australia and other countries may need to pay import duties on arrival.

Returns & Refunds

You can return your purchased item within 30 days of delivery, as long as it is unassembled, unused and in its original packaging. Once an item has been assembled, it can't be returned.

Custom orders (custom sizes and custom cord lengths) are made just for you and can't be returned.

To start a return, email us at sales@mastercraft-shop.com with your order number. Return shipping is paid by the customer. Any other customs charges are also the customer's responsibility. When the item arrives back in our workshop in Klaipėda and we've checked it, we refund the full product price to your original payment method.

Damaged in transit? Send us a short video of the parcel and the damage within 48 hours of delivery and we'll replace the damaged parts or the item free of charge.